Members Legal Helpline

Members Area - Service Providers

Law Express - Personal Legal Advisory Service

'Members Number' - 0800 092 1980

Background Information

Law Express provides impartial, professional telephone legal advice to a wide range of UK based Institutions, Associations and Corporate clients both directly and via EAP/Flexible benefit providers who offer legal advice for Employees through both Group and Opt-in schemes.

Law Express works in Partnership with organisations such as the Chartered Institute of Personnel and Development, the Chartered Institute of Purchasing and Supply, the Institute of Directors, and such notable clients as the John Lewis Partnership, Marks and Spencer, HSBC and the Nationwide Group Staff Union.

The call process

Our hours of operation are from 08:00 - 20:00 Monday to Friday, and 09:00 - 12:00 on weekends. During these hours, our in-house UK-based call-handlers take the calls from the switchboard and ask for basic information from the callers, verifying that they have access to the service and ascertaining the area of law they require help with. The call is then allocated to an adviser who deals with that area of law, and the call is returned within the hour. If a caller requests to speak to an adviser straight away we will do our best to accommodate them.

Calls may be recorded by our advisers and this information is retained on our system indefinitely. This preserves the user's confidentiality, while at the same time allowing us to monitor the accuracy of the advice provided and establish training requirements.

Scope of the Law Express service

Areas of Commercial Law covered

• Company law - Directors' rules & responsibilities, shareholders issues, AGM's & EGM's

• Commercial law - contract disputes, intellectual property, commercial debts, supplier issues

• Employment law - obligations of the employer and procedures involved with making redundancies and dismissals, dealing with grievances and disciplinary issues

• European law - how the EU regulations effect businesses and employers in the UK dealing with Europe

• Tax information - Corporation tax, VAT

The areas of personal law that we cover include:

• Family law - divorce, separation, children, domestic violence and mediation

• Consumer law - purchase and hiring of goods and services, credit, and holidays issues

• Bereavement law - information to do with making wills and what to do when someone dies

• Motoring law - contesting fines and penalties, your legal obligations as a vehicle owner, buying and selling cars, parking tickets, speeding, and other offences and penalties,

• Property law - buying, selling and renting property, rights and obligations as a neighbour/tenant

• Employment law - basic statutory rights as an employee, the disciplinary procedure, redundancy and dismissal, illness, misconduct, and health and safety

• Tax information, inheritance tax guidance, issues of self-employment, VAT and NI